I started my subscription on March 31st. According to the site the first scent is supposed to ship in a few days. It's been almost 2 weeks. I also ordered a second scent as a stand alone and that was supposed to ship in 5 days. I emailed the company and they said they haven't shipped and will send me tracking numbers as soon as it does. No explanation why or anything. I got a free scent from signing up after a friend recommended it. After I see that has shipped I'm canceling and going with scentbox instead.
UPDATE: After emailing them several times to find out what happened to my order I ended up canceling before it was time to get my free month from using my friends referral. This company sucks. They claim to be moving and that's why stuff is delayed. They've been claiming this for over a year. How long are you people going to milk that one? Like I said in the title, worst subscription company ever! I ended up going with scentbox and they have been on the ball every time.
Hi Rob! We're sorry about this. We aim to send Welcome Kits (first orders) within a few days. However, it is noted on your check out page and our FAQs that we send Welcome Kits within 10-15 days. We're so sorry if this note was missed-- we're hopeful that since leaving this review, you've received and loved your fragrance. Email us at socialsupport@scentbird.com now or in the future, with any concerns.