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robinc536

Robin C.

Contributor Level

Total Points
160

2 Reviews by Robin

2/14/21
Verified purchase

The item that arrived looked nothing like the photo

Reason I chose this business:

Liked the product images

Reason I chose this product:

Wanted to add this item to my warcdrobe!

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
rebeccal10
Katherine L. – NewChic Rep

Dear Robin C. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.

1/21/21

In spite of their website guarantee of a 100% customer satisfaction refund, they refused to cancel my order and refund me completely after I did not approve the proof they provided - which is within my rights to do. Instead, they insisted on charging me a $45 fee for artwork which I provided! This is not a reputable printing company!

Service
Value

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Empty.

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