Rob S.

When I checked Ecycle web site on 4/12/2015 I was quoted $241.00 and agree to send my phone to Ecycle.
Today 04/29/2015 16:50 CST I got an E-mail from Ecycle informing me my phone value was $31.00. Immediately I checked Ecycle web site and was quoted $228.00 for my phone.
I responded to the E-mail quote from Ecycle to have my phone returned to me. Not possible.
Thank you for your email. I understand you would like to have your device returned. All returns must be requested over the phone with our purchasing department not through emails. Please contact our Purchasing department at *******143. Mon-Fri 6am-4PM
After waiting on hold for 28 minutes for the purchasing department Melanie informs me after reviewing my account my phone had scratches on the battery cover and on the phones frame. From the day I bought the phone it was put into a LifeProof Waterproof and Shockproof case. When I asked Melanie how it was possible the fame could get scratched Melanie gave me the hard sell that I would not get a better deal on my phone. I requested to speak with a manager and Melanie spoke over me and said my phone would be mailed back to me and hung up.
I called Ecycle back and spoke with Denise. I asked to speak with a manager. Denise asked me for my account number. I advised Denise I did not have an account number. Denise informed me she was unable to connect me to a manager without an account number.

I filed a complaint with NV States Attorneys office. If you have been scammed by Ecyclebest.com please contact NV States Attorneys office.

Adam Paul Laxalt, Attorney General
Eric Witkoski, Consumers Advocate

100 North Carson Street
Carson City, NV *******
Telephone: *******100

Email: *******@ag.nv.gov