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Robert O.

New York City, United States

Contributor Level

Total Points
80

1 Review by Robert

  • Purple Carrot

6/7/23

I cancelled my service. Then they claimed I did not and charged me 88$ for food I could not eat because it contained gluten. I called them to dispute cancel the day I received it. Then they claimed I never cancelled but only temporarily suspended my orders. They agreed to cancel but charged me again for the following week with more food I could not eat. When I contacted customer service, they played coy, and overlooked the fact that I had called to dispute the initial charge, while they were charging me again. They pulled up records of conversations which verified nothing, and continued to lean on "policy" as well as twisting facts. Essentially, they lied several times and got another 176$ out of me. I am now having to cancel my cards and change all of my billing assignments to avoid further charges. I would AVOID them like the plague!

Tip for consumers:
It would have been helpful to know that they have every intention of milking you for every last dollar, violating business ethics, gaslighting customers, and treating them with complete disregard.

Products used:
Meal Kits

Service
Value
Shipping
Returns
Quality

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