I received the textbook fast and in great condition, not to mention it was cheap. However upon returning the book, I was told they hadn't received it and they automatically took over $100 out of my account. I ended up tracking the book, finding out that it was delivered and sent them all of the info. They still refused to give me a refund even though I had all the proof that it was shipped and returned. The customer service is terrible and they do little to help you. All they try to do is scam you out of money.