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We ordered a new pool heater and when the unit they sent arrived and we un boxed it it had water in the heat exchanger before we connected it and after it was connected it leaked like a sieve. They said it would bake 8 to 12 weeks to replace and they were going to submit a shipping damage claim, but there was no shipping damage as the box was in perfect condition and the metal enclosure had no damage. It was a defective heat exchanger. It was clear to us that they were trying to sell a used unit as new and now they just keep delaying a refund. We have disputed our credit card. We have asked them to pick the unit up so we do not have the expense of disposing of it and they have not.
Products used:
Pool Heater
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Hello Roger- We appreciate your review and have been working towards a resolution to your situation. We do not sell used items and are sorry you were not able to wait for our agent to finalize a resolution for you. There is always a risk when shipping items such as this and damage can sometimes occur in transit. We always ask our valued customers to inspect their products upon delivery of their items to ensure they have arrived safely and as expected. We are sorry this happened with your item & have been working with the carrier and manufacturer towards a resolution for you. It is unfortunate you have filed a chargeback on this order. I wish we could have resolved this for you. Sincerely, Dan S.