Ron R.

Because Chase has a policy to withhold funds up to the longest time allowable by (45 days) law, my car was repossessed.
I was a victim of identity theft and fraud.
When I discovered what was happening and called my bank and warned them about it and told them that I had not submitted the claim and to stop it because I I had not requested it nor authorized anyone to so.
They did try to stop it, but the crooks had already cleaned out my account to the tune of $1170. 30. This is the amount of the claims filed for my last three car payments.
Chase charged me the $1170. 30 causing an over draft. When my social security disability benifits check was direct deposited into my account, Chase took the money out. The problem is that they wouldn't release the funds to pay for the money the thieves took to the finance company. I made two visits to my branch and spoke to the manager and she said that there was nothing she could do.
I got up on the morning of the 9th and the finance company had already repossessed my car. I spent more than three hours on the phone before I could find out that Chase still had the money. When, after three hours, I was finally told that Chase was going to hang on to the money for the full amount of time that the law allows, 45 days. Even after I told them that my car had been repossessed because they hadn't released the money. When I asked why, I was told
"Because they can" and when I asked what they intended to do about it, "sorry" was all I got. So I filed a complaint with the Consumer Financial Protection Bureau
( yes, they are a real government agency)
One of the things that the Consumer Financial Protection Bureau does when they get a complaint is to send it to the company concerned and see if they respond.
Today's date is October 30,2019, last Thursday afternoon I got a call from them and they said they will investigate and get back to me. It's been almost a week and and I haven't heard from them yet.
All through this ordeal I have gotten responses ranging from " because we can " to " I don't care ". Just a word of caution, be careful, remember " because they can " and " they don't care ".

I have/ had this company as my finance company for my car loan. At first I thought that they were a good company to do business with, then something happened that compels me to warn other people of the potential preditory business practices used by this financial institution.
On September 10,2019 I was the victim of identity and fraud. I had gone online and was looking for loan to help with an emergency situation that had come up. I filled out the form and send it, immediately my phone rang and someone claiming to be a representative of lending tree who's name he claimed was John Martin.
He said that my application came to his desk and he wanted to see if he could help.
Of course it was a scam, he got everything. He went into my bank account with Chase and filed claims for the last three car payments that I had made. Chase, I don't know why, issues a credit for the transaction in question with out even questioning the claim. And yes he took the money out of my account and disappeared.
As this happening I got suspicious of the whole thing and checked my account, that's when I called Chase and told thier security department what was / had happened and that I wasn't the person who submitted the claim. They tried to stop it, but as I mentioned, the money was gone. Which caused an over draft of my account. But Chase didn't release the money back to Global Lending services. I contacted Global Lending services LLC to let them know what happened and that Chase was supposed to return the money to them. So far so good, everybody is happy except for me, I'm out $1170. 30 that the thieves took causing the over draft after the supposed reversal made after processing. Chase has not and to this day has not returned the e money to them.
I have made every effort to explain the situation to both parties involved and have had absolutely no luck trying to reason with either company. I started getting phone calls from Global Lending threatening to repossess my car, I tried explaining that Chase has the money and has not released it. A couple days later I Global Lending calls me claiming that I was three months behind on my payments even though I wasn't and had documents to show that all payments had been made via the automated phone system with confirmation numbers for each payment and bank statements showing the same. I have case reports from both the boys local police department and from the FBI and offered to fax them over to them. They gave me a number and I tried to fax it to them 6 times, each time I got comm error messages. I called them back and asked if there was a different fax number I could use and was told to call customer service and they would help me out. I called, no, they didn't have different fax number but I could email it to them. I wrote down the email address read it back to make sure it was right. I put together an email and attached All of the pertinent information about the issue and sent it to them. That was on a Saturday morning. The following weekday, Monday, I didn't hear from them, I didn't think anything about it. The next morning I get a message from Google telling me that they had tried to deliver the email but that the receiving email server was
" ACTIVELY REJECTING " unquote. I got a call from them a little later that day, again accusing me of being three months behind on my payments and what was I intending to do about it. Once again I tried to explain everything to the person who I was talking to and they say to me " I don't care, how are you going to settle this debt?" I think that was last week. Monday I had two missed calls, one unknown number and one anonymous and there was one voicemail.
When I listened to the message, I didn't hear anything and thought it was just a hang up.
Tuesday I go to give my kids a ride to school and the car is gone, they had repossessed it. I called and talked with someone named Kenny who evidently was the one who had it picked up. I asked why and he said that he had called me twice and had, I told him that I had not received any calls from them and he informed me that they where the missed calls that I mentioned. I said he not left any messages and he said that he had. I never erase my voicemail until at least a week or so after receiving it. I went back and listen to the thing again and thought that I may have heard something. After replaying the message six or seven times I finally figured out what was said. It was very low and fast but you could just make out the words
" Global Lending services ". And that was it, nothing more. I saved it, just in case.
After Three hours on the phone, I finally got Chase to tell me when they were going to release the funds to Global Lending services LLC, they said October 12 th, when I asked why they said because they could, the gives them 45 days before they have to release the funds. I informed them that they had repossessed my car because they received the money, I was told " sorry ".
Both of these financial institutions are criminal in they're behavior. I notified the Attorney General, a couple of different government agencies and several consumer advocates about the situation and I retained an attorney. I guess it's time for round two.