Rose B.

I saw a Chico's online ad on Instagram selling all clearance clothing items for $9.90 each plus 20% discount if you bought 8 items, with free shipping. Everything looked legit so I placed the order. I have not heard anything from the company as to delivery, order tracking, nothing...A customer service email address was provided which looks like an email address from China. No response has been received at all even though I've sent two emails. No customer service number was provided. My credit card was charged. Now I don't see the Chico's ad on Instagram at all. The Chico's logo and website looked just like the real store. When I placed the order, it was through Chicos.com. I did not suspect I was NOT on the real Chico's website.I think this is a fake site using a legitimate U.S. company's logo, etc. Also, I initially received a confirmation email when I first placed the order, but now when I opened the same email and click on "details of order" or "see our store" all I get is an error message saying "this site cannot provide a secure connection" and also another message saying that the website sent an invalid response. I just want to warn others about this scam. I have file a claim through my bank to dispute the charges and get a refund.