Thumbnail of user rosej175

Rose J.

1
Level 1 Contributor
CA

Contributor Level

Total Points
250

3 Reviews by Rose

  • HelloFresh

6/20/23

What a Rip-off! Yes, I fell for the Free Meals offer. What a joke, the so-called free meals are spread over several "automatic" shipments. The food was borderline spoiled, so if it was not used the day it was delivered, it was already going bad. I received the first shipment, three days later than expected, so I already had two days worth of meals planned, so was not able to use it until the third day, so the ingredients had already started to spoil. THEN, I notified them to cancel the next shipment, but the "automatic" shipment (for Two meals for four) went out anyway, and took three days to be delivered from the day it was shipped, then, sat in the hot sun on my front step for over 8 hours because I did not expect the delivery and was not home. They billed my credit card over $100 for spoiled food! I just love throwing away $100 worth of food. The meat packages were warm to the touch, had leaked all over the produce, and other items, there was no expiration date on the meat or other "perishable" packaged products, (like the tiny sour cream pouches), and when I requested to return for refund, they outright refused, and after many back-and-forth emails, they finally offered a lousy $10 "credit" on my next order. I WOULD NOT order from them if they were the only food available in the world.

Tip for consumers:
Forgot to add, that even if you receive a shipment you do not want, and attempt to just give back to the carrier "unopened" to return to sender... Hellofresh ships via UPS with a no return address, so the carrier CAN NOT accept it for a return. Your credit card company will not assist and issue a reversal of the charge, (because you are still in possession of the goods) ... Unless you want to pay $20-$30 bucks to return it yourself.

Products used:
None of them. The food arrived late, sat in the heat for hours, Threw everything in the garbage

Service
Value
Shipping
Returns
Quality
  • Vanilla gift

10/27/22

Do yourself a favor, only send these giftcards to your enemies! Card can not be used in many places. Kept getting declined! WORST gift card customer service EVER! Contact info is a single phone number with only a list of pre-recorded lists. No chat, no email contact info. Can not get thru to a live person. And their wait on hold music is the worst EVER! Waited ON HOLD OVER one-half Hour!

  • Digital Wallet

11/20/21
Verified purchase

DO NOT use this Company! WORST Experience EVER! Received 2 cards through redeeming points at Mypoints. DOES NOT tell you BEFORE you order the card, that it WILL EXPIRE! No local store would take the paper printout - could not use online unless EXACT amount - or I would end up leaving money on the card that I could not access. I got sick, and could not use it before it expired. Cost me $20 to have 2 cards Re-issued! THIS IS a blatant RIP-OFF. Would give a negative three stars if I could!

Tip for consumers:
DO NOT BUY!!! BEWARE Cards Expire in a SHORT time - THEY will Charge you EVEY time you need to obtain a new expiration date - which they call it "re-issuing" a card that is virtual, does not need to be mailed, and would take about 2 seconds to enter a new expiration date. I wonder how many people LOST Money on these cards not realizing they expire in less than a year!

Products used:
Virtual Visa Card

Service
Value
Returns
Quality

Rose Has Earned 10 Votes

Rose J.'s review of Vanilla gift earned 3 Very Helpful votes

Rose J.'s review of Digital Wallet earned 7 Very Helpful votes

Rose hasn’t received any thanks yous.

Rose doesn’t have any fans yet.

Rose isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user kaligarcia100
4/14/24

They miss to add the protein ingredients, and aren't willing to refund the cost, just partially....

Thumbnail of user sherryd540
4/13/24

Someone got ahold of my credit card information and has been charging food, total of1800.00 plus....