Roxann S.

Correspondence below to ArmyUniverse.com:
ArmyUniverse.com
RMA #RT–**************838
2005 W 8TH ST
Brooklyn, NY *******

Re: Order #**************838

Dear Customer Service:

I am writing this letter regarding a product XXXXXXXX purchased from your company, ArmyUniverse.com.

Unfortunately, because of the way your company dealt with my son, XXXXXX in regards to his order I am not pleased one bit with your customer service. My son was deployed overseas at the time he placed this order. He needed the RIGHT bag to ensure that on his trip back to the States that he would be able to pack all the items he had collected during his deployment. Unfortunately, your company sent him the WRONG bag and therefore he had to dispose of some of these items, thanks to your HORRIBLE willingness to help him attain the RIGHT bag he had originally ordered. Need I even mention the fact that my son serves this country for your freedom and all he can get in return is an unsatisfactory result. Needless to say, your customer service is HORRIBLE! So, do me this great favor and credit my son for all monies he dished out for this item, so he may shop elsewhere for the RIGHT bag.

XXXXXX paid $82.55 for the WRONG product.

XXXXXXX contacted ArmyUniverse.com on April 18,2011 via email, and explained that the product was unsatisfactory. Failure to receive an appropriate response to this problem has prompted me to write directly to you.

To resolve the problem, please refund the full purchase price of $82.55 plus my cost for shipping of $8.06 for a grand total of $90.61.

Enclosed are copies of my records, including Email correspondence.

We will wait 14 days before seeking further assistance.

RESULT OF LETTER: IT DID NO GOOD! AFTER RETURNING THE ITEM, HE EVENTUALLY REC'D A REFUND BUT OF A LESSER AMT THAN MENTIONED ABOVE. WHAT HAS HAPPENED TO CUSTOMER SERVICE IN THIS UNIVERSE?