rozeta a.

The absolute worst experience! The item I ordered 2 months ago was sent to a location 6hours away from me. I called and requested a refund. Since the representative was unable to resolve the issue, I was transferred to someone who introduced themselves as a manager. I was told I could expect a refund within 10 business days. 2 months and multiple phone calls later I still have not received the refund because apparently the shipping carrier still has their item. A business that sells luxury items for a large profit margin should have better resolution for their delivery issues.