I ordered an item through Rakuten in a promotion. The item was very pricey but I was told I'm going to get super (loyalty) points for my purchase.
But they did not added the points to my account. So I emailed them and they told me that I have to wait up to 16 days to get my points.
I waited for few weeks and when I came back to make another purchase, I saw that the loyalty points are already expired. They added to my account without any alert and it was available only maybe for a week.
I was very disappointed so I emailed them again but the nice lady just kept telling me that she can't do anything and it was my fault that I did not check their website every day.
I have to say this is the worst customer service I have ever received!
Even the Chinese sellers from eBay and Ali express are more helpful than this company.
Their Terms and condition did not mention the 16 days waiting time so they definitely play for that you are going to forget about your points.
I feel scammed and I'm going to avoid any future purchase from Rakuten.
And I advise the same to you. They play a shady game with their super points.