Ruby R.

Ordered over £300 worth of products, on 9th November 2022. They sent me an email asking me to screenshot my bank transaction (extremely odd, but I did as they asked as nothing nefarious could be gained from their request) I'm sitting here today 1st December 2022 and still no goods.

Customer support is useless. They haven't answered my many emails, and when they eventually did reply it was full of platitudes telling me my order was overlooked and they would send it. That was Monday 28th November, I've heard nothing from them since then.

This order was a birthday gift. So To say I'm extremely disappointed is an understatement. Only use this company if you're prepared to spend on your hard earned cash on nothing.

Faulty product, and an utterly useless support system that treat you appallingly.

Bought Dyson Purifier Hot+Cool Formaldehyde (White / Gold) in August 2021, and by the end of February 2022 it had started to make an ear piercing awful whining noise when in AUTO (number 1 fan). I mainly use the machine in AUTO (number 1 fan), so this made the machine unbearable to use because of the noise.

I followed all the necessary 'support help' on their website to the letter, to no avail. I tried contacting them by telephone and when I eventually got through I was met with an extremely rude man who repeatedly told me he couldn't hear me. This was odd as I had made/received lots of calls prior to that call with no problems at all.

He was becoming increasing aggressive with me, and I became uncomfortable so I ended the call. I unplugged the machine and left it for a few days. When I plugged in it again the whining grinding noise was still there.

I didn't want to telephone again after the experience I had with the rude 'support' so my Husband took over. He went through a series of 'plug pulled out/remove filter etc', just the same things they ask you to do on the website support, again to no avail.

The phone was held up to the machine, and even without the phone being held up the noise was awful and obvious. The 'support' worker repeatedly told my husband that they did not normally have problems with this unit, so this was all very strange. It took me a minute to find quite a few people online who had the same issue as we had.

She told my husband that an engineer would contact us that day to organise a time to sort the issue. We received a voice message a day later telling us that we were to phoned back so that they may do the same checks we had done lots of times previously (turn off on again/remove filter etc) My Husband phoned back and said we had completed these tasks many times to no avail, and we needed someone to come and repair or replace the machine as it is unusable as it stands.

She eventually said that an engineer would contact us. This was 3 days ago, and we have heard nothing. I've basically bought a £600 brick that serves no purpose.

Returned an item on the 2nd September, they received it and signed for it the next day 3rd September, and I have yet to receive a refund, or even an acknowledgment of the return. I have sent multiple emails only to be ignored. If you search the internet they do this often - do not acknowledge returns, and ignore customers. Please research this company on Google before buying from them. Do not just read the comments here. I'm sorry I didn't research further.

A dreadful company, selling extremely high priced items, ignoring people, and not acknowledging documented returns. Please avoid at all costs and shop elsewhere.