RUI M.

THE WORST TRAVEL SERVICE YOU CAN EXPERIENCE!
Bought flights that needed to change due to covid restrictions, free of charge from the flight BUT "administrative taxes are always due to My Trip".
At final cost me much more than if I bought directly with the company, in circumstance, with no penalty.
Change was made but imagine, one of the tickets they don't associate to the reserve, and almost lost all because, after waiting literally, many hours, you just can reach the general central, never being able to transfer the phone to the "correct department". I COULDN'T ALL OVER 3 WEEKS, by phone, by email, messages...
They reply by email providing numbers that: or don't exist or always busy, even the site indicates numbers that phone company inform not existing. If you doubt you can try but I hope you'll never need their Support Services!
If you're going to reply that you can't reply to this question because "... a non booking reference was provided...". I don't provide it once I'm not going to post public private data!
I deeply regret that such companies are allowed to operate.
I have not lost the trip just because, after this outrageous 3 weeks trying to contact MY Trip, the company one day before could save it (if you wonder why, flight company only can interfere within such travel reserves through agency, 48h previous to the flight).
USE MY TRIP AT YOUR OWN CONSCIOUS RISK, BUT BE SURE WITH A HIGH PROBLEMS PROBABILITY IF YOU'LL NEED FURTHER SUPPORT.