We have been in business for over 20 years and enjoy the highest rating with objective companies such as the Better Business Bureau. For over 5 years we have requested Consumer affairs either update or remove a misleading negative review posted on their site by an entity with no verifiable existence. They consistently refuse with no justification. I then posted a fair review of their own performance and received a predictable response that my review did not meet their self imposed criteria. The consumer affairs website is self serving, misleading and perpetuates false information in a forum which is controlled entirely by them. Useless