Ryan D.

First thing I will say is clearly you cannot trust the overall score waste managed have achieved as they remove bad reviews despite knowing they're legitimate and knowing who posted them as they contacted me about the previous review after removing it, so proceed with this company with caution. As I am posting this honest review through the link they provided (after hounding me to provide one which I avoided as I wasn't confident issues were resolved nor did I yet feel positive about my overall experience) I hope they can't find a way to remove this and further mislead customers.

I took out a commercial waste contract with them in September, it took several weeks for our bin to be provided, during which time we were still being charged (after a lot of chasing this was eventually resolved and I was provided a credit for the time missed, though I note no additional compensation for the inconvenience of having to deal with a lot of waste disposal ourselves) we were given multiple delivery dates and the delivery kept not happening, then randomly arrived on a day we weren't expecting it and only by chance did we arrive at the address to find the delivery vehicle in the middle of one of our fields, despite being told, several times, they "cannot access the property as the drive is too small so it will be left at the end of the drive..." the driver then, rather than simply turning around in the huge flat camping field, attempted to reverse back out and down the drive and crashed into our hedges causing extensive damage.

We were provided a collection schedule for the bins to be emptied, this schedule matched our domestic waste collections so worked perfectly, the first few collections took place as they should (though we were charged additional and quite high fees for being overweight - which given some weeks the bin was nearly empty was rather frustrating but is what it is)

But then mid November a collection was missed and this is where everything went wrong, I arranged an additional collection, which I was advised may happen any day the following week - less than ideal as we have a very long drive so left bin nowhere near where it's needed, and the bin being here is in the way for farm machinery and to safely pull out the drive, but more frustrating, the reality is the collection would be happening the following Thursday at the usual collection time would have been much more helpful to have been told the truth regarding this, returned the bin rather than it being in the way for an entire week getting on everyones nerves and then causing an issue with the local planning authority - all avoidable!

Now, as it's winter, we don't spend as much time at the property, we travel a lot and work around the country, as per the schedule we ensured we returned to the property the following Thursday to put our bins out, domestic emptied, commercial not... yet another long call to waste managed to learn the schedule had been changed? I was assured it was changed back and therefore another additional collection would take place the following Thursday and then we'd be back on the correct schedule therefore collection a week after.
This didn't happen and this situation continued every single week for 4 months, needing to return to the property every Thursday rather than every other Thursday to put the bin out mostly for no reason!

I then left a review on here in January outlining all this as I'd had enough and wished to cancel the contract, as a result of the review (that they removed as they couldn't verify it and claimed it was a fake review despite contacting me straight away about it - very dishonest) it was escalated and the complaints team ran through everything with me, gave me 3 or 4 different assurances with reasoning why this would not happen again and offered a months credit on the basis of my complaint of two collections had been missed, which I then ran through every collection from the start of the contract and established that due to the schedule being changed they bypassed these as "missed" collections despite nobody ever telling me the schedule was changed and kept confirming we were back on original schedule.

I then failed to realise there was an additional annual service fee, so the credit was swallowed up by this additional charge, and on top of that I had been charged additional weight for collections where I hadn't had a collection for 3 weeks due to their missed collection - very wrong!

After this I reluctantly kept the service as I was promised everything would run smoothly, the following week the collection took place successfully, so thought it was all okay, I still withheld reviewing just incase, then, two weeks later, cut a holiday short to put the bin out, no collection! Schedule changed AGAIN without telling me!

So now I have had enough, and wish to cancel