Had ADT for 8 years in Chicago -- they were at the 4.5 level; stopped using them in 2017 because I moved. Moved to Indiana this summer in 2022, and all I can say is, they sold out and totally commercialized themselves, and have become WAY more about the monthly fee (their annuity cash-flow stream) and add-on features through, as ever, their tiresome phone app, than actual service or keeping the client safe. It's IMPOSSIBLE to get a live person on the phone for service, installation questions or issues without a 30+ minute hold, while, in a guaranteed-to-drive-you-nuts move, their moronic marketing department forces you to listen to the even more moronic Property Brothers from HGTV fame (who aren't even American, give me a break) yammer on and on and on about how great ADT is -- sure it is -- for THEM. They're getting PAID to hype the brand. I, on the other hand, am NOT getting paid to LISTEN to their trite drivel, and would rather have muzak or the old 15-seconds phone beeps, than the verbal diarrhea of the property twins, every time I have to call. They also texted me about 6 or 7 times to reconfirm, yet again, their darned appointment (worse than the dentist), and brought the wrong equipment. I had hugely stressed to the sales person that I did NOT, DID NOT want a door keypad that connected to the internet in any way, including via their phone app (per my brother in law enforcement; another way to get hacked and he's seen it happen), so of course, that's exactly what they brought. Turns out, they don't sell a true, plain ol' door keypad that doesn't have a "smart" (as if) chip in it -- could have saved me massive aggravation, text-responding, and time, if they'd just been honest upfront. Their quality had sunk to about 1.5 stars, and when the contract is up, I will NOT be renewing.