Samara R.’s Reviews of Buyback Boss & more

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Sell Cell Phone

“Provide the best trade in price, UNTIL THEY GET YOUR PHONE”

3/10/22

A word of caution - I had a brand new Samsung Note 9, sent back to them in original packaging - original box - and estimated purchase price of $177. Once they had my phone, I received an email stating there was a scratch on the back of the phone and they were offering me $45. I asked for my phone back, sent it in a foam pad without the box. This whole process was a collossal waste of time and misrepresentation starting with the original quote. Keepping the phone for use on WiFi. Just a waste and total junk company.

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Thank you

Jack W. – Buyback Boss Rep Over a year old

Hi Samara,

I reviewed your order details and can assure you we did not misrepresent the original offer. The details of your order stated you were selling a “Good” fully functional Samsung Note 9 free of any cracks. Upon testing the device we discovered the device had cracks and chips in the back glass. We were able to send over photos of this. Unfortunately we cannot accept a device with cracks or chips under the “Good” condition as listed in our quoting process on the “Choose Your Condition” page. We always verify and test every order we receive for accuracy before issuing payment. Additionally, our policy for all packaging materials and accessories including boxes is listed on our site for easy reference when prepping your order. I’m sorry for the surprise, we will certainly look for more ways to display this information. If you have any questions please feel free to email us at support@buybackboss.com.

Thank you,
Brittany at Buyback Boss