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I booked a 5 bedroom house the house was not cleaned upon arriving at 11 30 pm at night after driving for 8 hours, after spending an hour and a half on the phone they told us that we can travel 20 min to a different house that only accommodates 6 people but I had no option but to send 6 people of the group over, upon arriving to that house at 2 am in the night, we were shocked to see that that house was not cleand as well full of dirty towels and linens and full of germs and viruses, all the bathrooms were dirty and full of germs *** COVID 19 Viruse *** we were forced to sleep on the floor and couch, I spoke with them hours over the phone but with no success.
Tip for consumers:
Don't take the risk to disturb your vacation and money, choose a different site for you vacation rental.
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Hello, Sam. We would like to sincerely apologize for the home not being cleaned prior to your arrival. Please know that the condition of the home upon your arrival does not meet our Vacasa Cleaning Standards. We are working with our local staff to address the issues in this home and appreciate you bringing this to our attention, as this helps us to improve the quality of experiences we provide for our future guests. We regret we dropped the ball this time and hope we have the chance to impress you in the future.