Sam C.

I ordered a backpack as a Christmas present. Because I'm spending Christmas at a family home in another state, I wanted to add different shipping and billing addresses to avoid confusion. When I tried to do this, the Vera Bradley website made it impossible to check out.

What the hell, I decided -- I'll just use PayPal. Little did I know that my PayPal account has an outdated address attached. Vera Bradley gave me no confirmation that it would be grabbing my address from PayPal. I assumed, because I'm a reasonable human being, that I'd get a chance to enter it in.

I did not. Vera Bradley locked onto the incorrect address like a squid latching onto a whale. I called customer service to get it changed, and was brusquely told that this was impossible. Apparently, this godawful site processes orders SO FAST that the address was locked in stone like the tablets Moses brought down from Mount Sinai. It was absolutely out of the question for it to ever be changed.

I paid SIXTY OF YOUR AMERICAN DOLLARS for a product that I will never be able to use because it is being delivered, with laser-like focus, to an address I have not lived at for over a year. And all because the checkout on the website was broken. Hopefully this story illustrates exactly how much the gelatinous cubes at Vera Bradley care about their customers.

P.S. Did you know it's literally possible to tear out clumps of your own hair? I didn't know that! Live and learn.