Sam C.’s Reviews of Adore Me & more

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Lingerie

6/13/16

The first time working with the website i ordered two sets of lingerie. The items were decent in material and fit but it wasn't Victoria's Secret status by any means. I was a little disappointed but the price was a plus, especially if you have a budget to abide by. However, when you make your first purchase, if you're not aware of it, they will sign you up for VIP status. What that means is they will automatically withdraw 39.00 from your checking account without warning to go towards a balance of credit. Which is fine, if you want that. But if you don't you have to go through hoops, talk to customer service who is absolutely horrific (They try and talk you out of everything). Honestly if you have the money just go to Victoria's secret. They have top of the line products, good customer service, & They don't expect extra $ out of you.

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Adore M. – Adore Me Rep Over a year old

Hi Sam,

Thank you for your review.

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously. I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions. http://www.adoreme.com/terms-conditions We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time by visiting our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me