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Had SpareRoom for years and it's always had problems with verifying posted ads and handling reports.
Just roomed with a landlord who promised "a room with heat, tv/Roku/switch access, shared living space and two cats". The room was not the one they advertised, heater was broken, remote and games kept away. And the apartment was trashed with pee & poop everywhere, random junk on the floor, a sour smell and two VERY hungry/lonely cats.
Was any of this squalor checked by SpareRoom for false advertisement? No. Did they offer a decent option for reporting? Also no. I witnessed multiple other tenants go through this too and it'll be the last time for me. Don't use that site. SpareRoom, and the con-artists who use it, don't deserve to live off your dime.
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I'd posted and been paying the weekly fee for almost two months posting the room for rent. I got...
Hi Sam,
We're sorry to hear your experience with a landlord away from the site.
As an advertising platform, we offer an online space for users to post accommodation for rent and those looking for accommodation to rent to find each other and do always recommend an in-person viewing (or video viewing if that's not possible) to decide if a property is suitable.
We're not involved in any part of the letting process, so if you do come across something that isn't, or doesn't seem right, you can report an ad or advertiser to us right away and we'll investigate.
As we're unable to locate any specific details from your review here and your experience sounds concerning, please contact our moderation team on site.moderator@spareroom.com so they may investigate and where appropriate, we do remove advertisers from SpareRoom if deemed necessary from any report and evidence we receive.
Best wishes
The SpareRoom Team