Sandi O.’s Reviews of Waste Connections & more

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Waste Disposal

“If you have a choice use a different company!”

9/8/23

We have 3 separate locations with them. One of our locations gets missed quite often.
Their customer service stinks! The company says they have radio dispatch collection equipment, but they can't reach their drivers, so what good is their equipment, if it doesn't work. They don't have a way to reach a real person. They just have an AI who tells you that no one is available or that the office is closed at 3:50-(they close at 5). This is on a Friday, so I cannot get anything taken care of until Monday, which is too late.
Pick a local company- they have way better service, unless Waste Connections buys all the good guys out, like they did here:(

Attached is a picture of the dumpster that was supposed to be picked up on Wednesday (it's Friday) and I have a large Wedding here tomorrow.