I placed an order to ship roses in august and tried to cancel right away after i read reviews. They did not answer the phone or my email. I contacted my credit card co right away and told them. In a few days, i got an email saying it was too late to cancel and that I had called after the cancelation date. I asked for the return policy, and it was still within the window. They are terrible. Save your selves the trouble. They are BAD