As I have been dealing with Wells Fargo Bank on the area of my mortgage and in particular The escrow account. My payment was $934 and since then, Wells Fargo Bank has decided to denied the option of paying my point known as a buy down point with the shortage of the escrow amount in order for me to keep my payments the same with no explanation letter given to me by Wells Fargo Bank and I have been complaining since the last three years and now is the fourth years of complaint to Wells Fargo Bank and I have called the Wells Fargo Bank last Thursday and no answer. From $ 934 a month and this year my payment is $ 965.10. Now my resent escrow statement. Wells Fargo Bank have increased my Monthly payment for $40.80 per a month and that's meant my payments have increased to $1005.90 from $965.10 and you would think Wells Fargo Bank is to help customers to achieve their financial goals. But, absolutely no based on my experience in the area of mortgage with Wells Fargo Bank. Because, Bank like Wells Fargo Bank hit a person that control over their financial like me. Especially, went you are working hard to pay off your mortgage sooner and those with mortgage that have escrow account knows what I'm talking about?. Supposed Wells Fargo Bank allows me to have option to pay for my buy down + escrow shortage. My payments would still be $934 a month. Even with my current payment at $965.10. If Wells Fargo Bank allows me to pay
$40.80 × 12 = $ 489.60 + $293.95
= $ 783.55 upfront. Payments will be $965.10 moving forward. But instead, Wells Fargo Bank denying me that option and payments will change again from $965.10 to $1005.90 and Wells Fargo Bank will keep increasing my payments. So, to whoever will read my review. Do you or not think Wells Fargo Bank is not for helping customers like me?. Or do you not agree with me that Wells Fargo Bank is to make money on the people like myself?. Because, I should an option to keep my payments the same period