Sanum Q.

To be a successful business organization in today's time - it is ABSOLUTELY essential to meet the customers' need and maintain good relationships with consumers; especially if you have grown to be a well-known and well-reputed cell phone carrier in the recent years AND considered to be amongst the top cell carriers that are well-renowned. The fact that Freedom Mobile do not offer a pause of billing temporarily after the customer informs and communicates to Freedom customer service that she will be temporarily out of country and returning in a few months - shows lack of trust and care for the customer on Freedoms end. As many other cell carriers that are well-known such as Rogers, Bell, Fido and various others offer the policy to temporarily pause contract and continue when there usage resumes - Freedom should offer this as it costs the company nothing to have this clause in effect. In this situation - the customers' payment history should demonstrate to the agent of his/her loyalty. Again - Freedom has demonstrated lack of understanding for their loyal customer.

PHONE: Samsung Ultra 5g

KEY POINT TO NOTE - the cost of the phone had been PAID IN FULL. Only discrepancy is the 2 year contract time period had yet not been fulfilled - but this does not mean you charge your customer around $60-$80 monthly for a phone/data plan when there has been NO USAGE WHATSOEVER!

WORST PART for the customer - imagine your phone is lost/stolen - you return to your country and receive a $424 bill instead of being given the opportunity to resume contract and move forward or come to another negotiation.

RESULTANTLY - I will share this bad experience with people that I know as it is STRESSFUL being burdened unfairly. People need to become more informed when choosing their carrier as the billing in Canada is highest in the world. Often times - people neglect and oversee potential consequences for contractual matters in a hurry.

Positive remark: Other than this, Freedom mobile experience has been good. Understood that they offer better and more reasonable prices as compared to its competitors - they fall below in seeing long-term benefit, profit and gain. Suggestion - broaden the horizon when it comes to signalling and network issues. Since my phone/data service has been good on the most part - I expected Freedom to be cooperative at bare minimum.

When customer service is not good - doesn't matter however good the product is and affordable prices - you want to build positive relationships with the customer so that they continue to do business with you and recommend you to other people. Word-of-mouth travels faster than what one may consider. (RECOMMENDATION for Freedom)

Plea: To dismiss charges for no cell phone usage and only pay what is owed (cost of phone) - NEGOTIATE billing. I am called on daily basis and sent mail. Would like to be given time or finish this matter as close as possible to the real situation.

I have communicated all details with Freedom collections - yet being disturbed with reminders and numerous calls on a daily basis.

From a consumer who is unemployed currently.