Sara B.

I called in and spoke wth Michael (called in Tuesday, Jan 30,2024 at 6 pm Pacific Standard Time) and was on the phone for 1 hour and 18 minutes. I can tell you that Michael was absolutely useless in answering any questions. He cannot explain was SSL certificates. All he can say is that it makes the website more "secure"... but not telling you how. Then Michael is always trying to upsell you... again not caring about the client's need, but maybe only to fulfill his own quota. Then I was chatting via text on the ionos.com website with Breza T. I had to ask there times where to go and make a complaint. I finally got an answer after I said their name will be on the complaints message that I sent in. I've been with the company since 2002 (when it was 1and1.com)... that's 22 years ago. I have seen the company do well, but with the incompetent staff they have hired now, I find it a terrible company to deal with. I hope ionos.com can do better and get rid of useless staff as those staff aren't helping the company, rather they harm the company a lot. Cause now I'm thinking of moving to another company.