They advertise "Easy Refund Policy" and "100% Money Back Guarantee." However, it is all a lie. The expert wrote my paper in 40 min but it was not in the format I requested. It looked sloppy. Grammar issues all throughout the paper. Customer Service is garbage. They will not issue me a refund for the shotty paper. They demand we allow the writer to do rework to fix it but now that'll take up to 12 hours. This is the most ridiculous process. Save yourself, run!