Site is easy to use. Good prices, fair shipping costs. All my orders have arrived pretty fast, and they always send me exactly what I ordered. Even with shipping, the total cost is better than buying from the store. It may be on-par with getting your cartridges refilled (which I've done before), but it saves you the hassle of coming and going to a store, just for ink cartridges (I prefer it when stuff I need comes to me, and I don't have to waste time and gas to go get it).