Two weeks before a major event, I decide it's time to order the gigantic banner for my table. A friend recommended Bannerbuzz, so I thought I'd give it a try. I submitted my order and when they reviewed the file, it was flagged as low resolution. When I attempted to view/fix the proof on the website, I had some issues, so I emailed the company. They not only emailed me back, but they called, and emailed zoomed in screenshots of what the quality/print would look like on the banner. Within 24 hours of approving the proof, my banner was in the mail.
I was in awe of the over the top customer service. It felt like the company was just as motivated to get me the banner for this event as I was to have it.