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Paid and booked reservation. Four days later they cancelled without notice. Discovered days before my trip, would not fix. Online chat hung up on me. Pretty sure I talked to the same lady the 3 times I called (Kat, Kay, and Mia) They made no attempt to take action but sure took my money though. Never heard back. Had to book another way. Don't believe them when they say "rest assured…"
Tip for consumers:
I feel scammed. Notifying my bank.
Products used:
None. Hotel received cancellation even though they said it was 100% active.
This is encouraging me to actually go on a vacation. Good deal but really should be completely free.
Rachel Rofe program
Sarah M.'s review of Super.com earned 4 Very Helpful votes
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Empty.
I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they...
Hi Sarah,
Thank you for reaching out to us regarding your reservation. We apologise if you faced any inconvenience.
We have already worked on your case and updated you about the resolution. We spoke to the hotel and it seems that the reservation was indeed active and not cancelled. We additionally requested you to share the documentation to support your claim by sending an invoice of the other booking you did for us to proceed with a refund. We didn't receive that from you. Unfortunately, without proper documentation we cannot proceed to provide you with a refund.
This being said, we could only re-open this case if you are able to provide us with requested documentation.
Regards