My first crack was legit, I did drop my phone on a rock. It took a while to get the warranty fulfilled, they kept sending the wrong product. Eventually the correct protector was sent. I have had to get new ones frequently (paying $15 S&H each time) and they randomly crack without trauma!?!? Shame on me for continuing this charade. I think I may have put my 4th one on yesterday and woke up to cracks today. I thought I paid a lot for the initial protector so I though it was worth it. I now see I can purchase replacements cheaper than the S&H fee. But why would I? This product is pure crap!