Sara M.

Recently purchased a 6 qt bowl from Kitchenaid / Whirlpool, but unfortunately, I received a 5 qt bowl in the box. I immediately contacted their customer service via email, explaining the situation. To my surprise, I was directed to the warranty department, even though this was clearly a packaging error on their end.

The warranty department responded, instructing me to call for further assistance. After spending time on the phone, I found the experience frustrating and unhelpful. All the information I provided in my initial email seemed to be disregarded.

This kind of service is unacceptable. A packaging mistake should be a straightforward issue to resolve, but the runaround and lack of clear communication have left me extremely dissatisfied.
I had high hopes for a quick resolution, but unfortunately, my experience with Kitchenaid / Whirlpool has been far from satisfactory. I cannot recommend them based on this frustrating incident.