Don't expect to reach anyone to help you when you call customer service. They have to get your representative to call you back, and guess what? IT NEVER HAPPENS.
I also tried to cancel the contract, which you can only do IN WRITING and mailed to their office. I sent it certified, return receipt, and NO ONE WOULD PICK IT UP at the post office.
They have it figured out. Do not look for friendly, helpful customer service. You're luck if your trash gets picked up every week!