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We booked a fishing charter and the process was super easy. Messaged the captain a few times, and excellent prompt communication. Sadly, half our group was flying in from the states, and one was denied entry due to a damaged passport. By the time they made it down, it was too late to make the fishing trip so we had to cancel. Despite the cancellation policy, they were compassionate and refunded our money. Again, excellent communication. Next time we use them, hopefully we will get to actually fish.
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Called in as a first mate to have an issue resolved with a booking and the customer service was...
Very good customer service with informing me about how the system works with the payout method...
