S B.

I ordered shoes 11/17. Delivery stated 2-7 days. Tracking code says label created. I sent an email query 11/28 as tracking has not changed. No response. I called, they were closed (short customer service hours). I used their chat web service on 11/30 and was told sorry for the delay, my order is on its way. Tracking unchanged. I sent email 11/30, asking why tracking has not changed. Email received stating I have to wait 2 more days to see it update in the system. For shoes that cost well over $100, I expect better service and to not be told lies. They could have sent this with expedited shipping to make up for the issue, which I requested and was denied. Honestly, I'm going to have to call my credit card company and tell them this is fraud. I'm very frustrated that a package has never even entered the shipping system. The label was automatically created (as that email confirmation went out 11/18, but nothing since has actually happened. There is clearly no system of check and balances to ensure that orders are actually filled and shipped. Good luck to anyone else who tries.