S B.

Absolutely the worst and most frustrating experience… And still waiting for my package! The updates were useless and gave no indication of when my package would arrive. After being home the entire week they claim to have not been able to deliver to my house, with no further information about where the package would be going. Suddenly the next day it seems as if the package would be delivered but instead, hours later there is a new update that the package was delivered to a post office. But there is no information which post office! Of course there is no way to find this information via their poor digital platform so will need to wait to contact their support tomorrow… But reading from the other reviews this will be another headache.

In short: avoid this company at all costs!

Update: waited 20 minutes for someone to pick up (within the support opening hours)…. No one picked up. Scam!

FINAL UPDATE (RESOLVED): Called again the following morning and someone picked up. They claimed to not have any more information for me but would connect me to another part of the company. However, he seemed to just hang-up instead of forwarding me. I called back and this time a lady picked up the phone and with the exact same information she WAS able to find the address where my package had been dropped off. I went to collect it and no problem. Big thank you to that one lady from support! Still, I would avoid this company for international shipping if possible. They should really work on their digital platform so it can provide more information!