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Terrible! Transaction failed and support won't give me a refund. All I am told is the transaction happened but the wallet is down! 72 hours later and nothing. Same canned response that I need to wait longer. Feel like this company might be insolvent.
Update... Worked with Brad (awesome guy) the support over at Simple swap and I was able to get a refund and then make a new request which worked. I let them know communication could be better but I am happy they made it right in the end. Changing to 4 stars as communication missed the mark a bit. I would use them again.
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Hi
Thank you for taking the time to share your experience, and I apologize for any inconvenience caused by the delay in sending your funds. Ensuring swift and efficient service is paramount to us, and we're genuinely sorry that we fell short of your expectations in this instance.
Once again, I apologize for the inconvenience caused, and we sincerely appreciate your patience and understanding. Your feedback is invaluable to us as it helps us enhance our services for all our customers.
Please contact us at your earliest convenience so that we can assist you promptly.
UPDATE: Glad to inform you that your refund was successfully completed!
Once again we apologise for the delay and inconvenience.
We will be glad to see you again on SimpleSwap!