I have been ordering weekly since April of this year. I found the service helpful due to lockdown. The service has taken a turn for the worse, probably around the time lockdown was lifted in SF Bay and people went back to their real jobs. Same time period, the name of my delivery man or woman is no longer given. When you have a question for the driver, you have to go through a third party either in Seattle or India. I can't say who is less sympathetic, the delivery drivers or the customer service who claim they will take care of your issue. Okay so my issue was "please do not leave my groceries in the lobby." The first time they were sitting there for 10 minutes because I missed the call. This time they didn't call. When I saw the alert that my order had been delivered I panicked and ran out of my unit thinking the worse. I don't trust Prime. I will not give Jeff Bezos another dime. I'll miss the convenience of having my groceries delivered but I need them to be delivered to my door as advertised. P.S. They accept tips. I have a hunch the drivers give better service to people who include tips on their orders.