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Needed a part ASAP and they offered Expedited Delivery. Because I paid twice as much for delivery than the part it should have been sent to me overnight but instead they snail mailed it and is now scheduled for 6 days after order date. This has caused me a ton of issues and is totally unacceptable. It truly demonstrates the Con Artist mind set of this company. YOU HAVE BEEN FOREWARNED…
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Ordered a pentair product 1/17. They take the money out of my account and then say not in stock...
Bad company. They won't refund on returns even when you pay the shipping and get a RMA. They make...
Hi Stephen, Mark the owner here -- I apologize we were not able to deliver this within our typical expedited window (2-3 days). We've inconvenienced you, and for that I truly am sorry.
That said, we did process your order using an expedited shipping class, and I (unfortunately) have zero control over their operations once a package is picked up. To overnight your order would have cost 3x what you paid for shipping — that's why we don't offer it as an option.
While we do not guarantee shipping timeframes with any shipping option, my support team will be refunding your expedited shipping cost as a small means of apology.
I do not however feel it was necessary to call us con artists. We're a small business that makes mistakes like everyone, and try to make up for it when we do. I wish you all the best.