Sean S.

I honestly like Soundcore but I will not by buying their products any more out of principle and will def use Amazon going forward to buy things as they have great customer service, although I don't like them as a company but reliability is a big deal. I ordered a Motion Blur Blue tooth Boom box $150. As I was checking out the system asked if I wanted use the same billing as mailing. I clicked yes and thought I was good. My fault for not checking the billing address right away but no where on my check out did it show the address their system had pulled from google. Now my item has been shipped to the wrong address and they are unwilling to provide a refund. I even contacted them while it was still in their warehouse and they refused to adjust the address. Use amazon please if you are going to get their products but going forward I will no longer be getting anything from them, an error on their end should be remedied by them, this is god awful customer service. Here is one email:
Dear Sean Smith,

Thanks for your reply.

The warehouse ship the items according to the shipping address from the order details. Besides, due to our policy, if the package is not received due to the wrong address being provided, we are not able to provide a refund or arrange a re-delivery.

Below is the latest tracking information for your reference:
1. Soundcore BeatLight B32 LED Light Strip
USPS Tracking Number: *********************. Expected Delivery on THURSDAY 10 November 2022 by 9:00 pm.
2. Motion Boom Plus - Black
UPS Tracking Number: 1ZE356F*******873. Estimated delivery Today, November 10 by 7:00 P.M.

Sorry for all the inconvenience. Have a great day.

Second email I received:
Dear Sean Smith,

So sorry to learn about the address needing to be changed! Unfortunately, the order is already in the works and it's not possible to change the address or cancel at this time.

I wonder if it's possible for you or someone to get it from the address it's being shipped to, or if the package could be forwarded to where you are?

Please let us know how it works out for you.