I did not like that they did not post my product reviews on their website, which provided information about equivalent part numbers and clarified different light bulb manufacturers' product lines. I spent quite a bit of time writing those. Transactions were OK but not as smooth as I would have liked.
It's hard to beat the prices. Some people have complained about the service, and maybe they are right. But if you are careful about measurement, I think you might do OK. I've ordered a number of shirts from them, and adjusted the measurements over time, and got to a better and better fit. Again, hard to beat the price. Service is OK, not great.