Shaley W.

I ordered an item, and while I was in the process of entering my debit card information to purchase said item, a screen popped up stating, "your session has expired." I was automatically redirected back to the company homescreen and noticed my online shopping cart was empty. I decided to order the item a second time. On their website I received conformation my payment had been successful. I checked my email to make sure the conformation number had been sent so that I could track the item once it had shipped. I recieved an email from this company WITH a conformation number AND a note stating, "This order is pending because we need to verify your payment." I found that to be odd considering the website had ALREADY verified my payment had gone through. I began to worry that I may have ordered TWO of said items, so I decided to respond back to the email and asked them to make sure my order did indeed go through and that I had only ordered ONE. The following morning I checked my email and got a response back from the company stating, "Your order has been refunded." There was NO explanation as to why the order was basically canceled. I proceeded to reach out once again via email to find out what the issue was and was never able to get a response. I decided to go back to this company's website to find a phone number so that I could speak with a LIVE customer service representative. Oddly enough, the company's physical address claims to be based out of Florida, yet the posted customer service phone number is based out of Oklahoma. I have called MULTIPLE times in attempts to reach these people concerning my issues and ALL I get is a sketchy voicemail. I have left voicemail requesting the company to return my calls and they haven't done so thus far. I called my bank to report possible fraud and to check my account transactions and was Informed I do indeed have 1 "pending" transaction (the EXACT amount said item I tried to purchase from this company). How can I have a "pending" transaction on my bank account when I recieved an email from this company stating my order had been "refunded"? For these reasons I believe this company is 100% fraudulent and they're simply getting "customers" to reveal their credit/debit card information. I agree 100% with other reviewers who stated they believed the positive reviews are fake. My bank and I will continue to monitor my bank account... my personal advice thus far would be to FIND A DIFFERENT company and DON'T take the risk of being scammed by this "company."