I ordered from here about 3 weeks ago. I did select no frame so when I finally received my order I realized I needed to purchase the stretcher bars and create a cool DIY project. They never sent a tracker but once you download the app to the link they send it gives you the tracking number for the provider delivering the picture. I had to play around with it and realized the first 8 numbers were irrelevant and was able to track it through fedex until it finally came 3 weeks later. There was no customer service and everything is in Chinese. I would order in the future as the quality of the painting was great now that I know how what to expect.