Shannon H.

I have never encountered a company whose customer service was so poor. I complained that 3 of my 8 lens boxes were defects (blurry and from over a year ago), and the customer service representative had the audacity to tell me that they only accept complaints up to 30 days after you receive the order. How does that make sense for any contact lens company? So I asked him, "Are you telling me that you expect me to open all of my lenses and try them on?" and he said "We don't encourage our customers to stock up on contact lenses."

What? So essentially all the BOGO offers and "Spend x amount for free shipping" is just a rouse to get people to spend money, but Honeycolor doesn't want to address the potential repercussions of having faulty inventory. What a terrible business model.

I asked them to correct my shipping address and they did within 12 hours! Super quick and friendly. Highly recommend.