Shannon M.

They are The Worst! Don't Use.

I am so frustrated with this site. I have been trying to purchase Minecraft for the PC and Sims 3 (with an expansion pack added on) for the PC for the last 2 days as per this post.

First when I placed the order, I tried using one of my visa cards. It did not work. I tried using my paypal instead. That also did not work. I spoke to the Chat representative Lisa who seemed friendly at first but not very helpful as she could not resolve the issue. She suggested waiting 24 hours and trying again.

So I tried again today, first with my paypal. That did not work.

I tried closing out of everything and returning to the site and using one of my visa cards and the site kept taking me through a loop where it would ask me for my card details then take me back to the payment screen. I put in my details 3 times with nothing. It is not my PC as I had tried from two different computers.

Then I tried again (closing out everything and trying again) with my debit card (a completely different card). It seems as though the Minecraft order went through but I'm not sure just yet. When I tried to pay for the Sims game with the same debit card, it put me through the same loop as with my first visa card.

Although I understand there's no particular person at fault, I am extremely frustrated and disappointed with the site as a whole. The reviews on your site glorified the ease and timeliness of the orders as well as the price and that's what drew me to it. Yet, I have been given so much grief in what should have been an easy order.

Then as a response I was told by Lisa that "please try to contact your Payment provider as we have checked the website and it is working properly."

Not only are they terrible, the customer service is actually really awful. I'm not sure if they just don't understand or what. They just blame the customer and offer no real solutions to the problem. It is obvious that they don't care about really solving the problems of their customers.