Shar C.

Booked a one-way ticket with Jetabroad from Kuala Lumpur to Dublin (via Singapore and London) due to their very competitive prices (about 300-400 cheaper than other options at the time due to the Easter holidays).

Unfortunately, had an absolute nightmare at KL International Airport (by no means the fault of Jetabroad) due to incompetent Malaysia Airlines staff and ended up missing the flight to Singapore (and all other subsequent flights).

Donna from Jetabroad rang while I was pacing around the airport for 5-6 hours and tried to get me onto another BA flight (which I unfortunately did not manage to board in the end but the effort offered some measure of comfort). Jetabroad then followed up with BA in Australia and kept me in the loop at all times, managing to arrange for a full refund from BA and not charging refund fees as well which was much appreciated, given that I had travelled home and had spent a small fortune on flights due to the sudden passing of my father.

Thanks Donna & Michelle!