Jetabroad

The airline initiated 2 separate changes to my flights. Jetabroad created a fake sense of urgency by demanding almost $100 to change the ticket within 24h which I didn't have the time to dispute so I reluctantly paid. The flight then changed again and they tried the same trick again. I eventually had to contact the airline directly who confirmed the agent was supposed to change it but were able to update it free of charge. Utter scam. Avoid at all costs

Don't buy ticket with this agency,they stole my $2600.
I canceled the flight and the airline told me that they already gave the refund but this agency refused to give my money back.
They are scammers and they love keeping people hardworking earned money.

I almost never leave reviews for anything, but this company is so ridiculously terrible that so felt the need to warn people from using it. They will change your flight times constantly (5 changes in two months) and will charge you when they do it. The most recent charge they gave me for an involuntary change was over 200 USD. You can't get ahold of the company to do anything about it, you can't stop them from messing with your itinerary, it's all terrible.

Save yourself a ton of stress and go with literally any other booking option.

I have tried so hard to reach out to jetabroad many times, in which they say I haven't, in a automatic email to try and get my e-ticket from them. I have had no response at all, and have no idea whether or not we will be able to board our flights. Our flights got changed an jetabroad said if we confirm with the airline everything will be okay, which we had done. But now they are saying they won't give us the ticket unless we pay over $100, but won't even tell us where to pay! This is ridiculous and so stressful, I would give them a zero if I could

Booked the flights May '23 They sent me up-charge of $261 towards the $1,930 I already was charged for, to keep my flights. On the day of travel my name wasn't on flight logs. Had to buy a new ticket elsewhere. That caused me so much frustration and headaches.

I would never ever ever but a ticket with jetabroad ever again. They simply don't care that they are selling tickets to real humans in real life and hide behind email. Zero care and zero help when things go wrong.

Booked flights, had the initial leg cancelled by the airline, had no communication from Jetabroad for weeks. I would hassle them weekly across email (which they don't advertise anymore) and via their facebook page. When I finally got a response, I was told that I'd have to pay $500+ in either change or cancellation fees and that this was inline with Australian Consumer Law. I decided to cancel in Jan 2022 and rebook directly with another airline. It's now April 2022 and I don't have a single update regarding the refund. If there was a zero star option I would've selected that. Will never use them again.

Jetabroad works. You buy tickets from them and you get to fly.
Most of the bad reviews happened because people tried to make changes after purchase. In those cases, Jetabroad probably did not handle the changes as efficiently as people expected.
Regardless, Jetabroad gave me what I paid for, and it is Not a scam.

This company is not legit. They are deceptive, misleading, manipulative, and extort their customers with unjustified fees. They refuse to provide cheaper tickets and only allow you to make changes to more expensive tickets. They have arbitrary fees for everything and I would have been better off just booking directly through the airlines. It was a hard and painful lesson, but never believe the hype when you hear companies such as Jetabroad offering "cheap" flights. Their business model is to tack on arbitrary fees after you have made the purchase and they make it impossible to get out without taking at least a $300 loss. Customer service does not exist and their predatory practices should be investigated by the proper authorities. I booked my ticket through Kayak not and frankly, having companies like Jetabroad on their platform tarnishes their reputation. I would never recommend anybody in their right mind use Jetabroad for anything. You may think you can save money with them, but trust me, you WON'T!

I haven't received the boarding pass or the E-ticket can anyone help me can anyone help to receive the ticket I contact customer service but no one responds
Pls it's impossible to reach them and it was also a very expensive ticket
I call the airline but they can't do anything about it without the E-ticket
This is absurd!

Booked flights January 2020 to travel July 2020. I get covid has caused chaos, but this company are sharks. The airlines for part of the journey made immediate contact upon being changed/ cancelled, but this shower are blaming the reputable airline for delay in refunding almost £2,000. Friends have lost their jobs and need the refund to survive, yet over 12 months since booked, and six months since we should have travelled, no communication let alone refund. DO NOT USE THIS DREADFUL, RUDE company. If I could give a minus score, I would.

Do NOT trust them, they are frauds. I canceled my flight in 2 hours and they charge me for that 770$ My case is still investigating. It is not even company!

Horrible service, they cancel my flight less than 12 hours from the purchase and I have not received my money back

This is what they sent me. They messed up my ticket then want to charge me when I asked for a schedule change. Please WHATEVER YOU DO STAY AWAY FROM THESE PEOPLE

This is the worst booking service I have ever experienced. I missed an email that went to spam from jetAbroad and my entire reservation was cancelled and they do not want to refund. TERRIBLE service, and good luck getting ahold of any customer service. I have been trying to get ahold of customer service for days and have had no luck.

I don't understand how are they still in business?
They deceive people, don't disclose their predatory charge policy
They don't want to be liable for flights cancelled, they are scam company.

Jetabroad is horrible. They provided me with wrong information and I booked a non-refundable trip based on this. When I complained, they responded by saying that they could not guarantee that their information was correct. Horrible. DO NOT USE JETABROAD.
Greg M, Texas, USA

Cheats liars no way to contact they took my money and left me no way for me to contact them they got my couple hundred dollars don't let them take yours.

Its my first time buying flights tickets online.
I'm not a loser coming here to whine that I lose my money cause they refuse to give my refund.

But really this company services and communication is such a BS!
I tried to cancel my insurance policy, the wording on my policy clearly state I could cancel and get refund!
They kept on telling me to contact Xcover.com, and their partner company xcover.com advise me to contact jetaboard to cancel! So they both give me the run around!
Both company cannot be contact by telephone!
Their reply email take forever!
I'll never ever buy any more tickets from company that cannot be contact by phone!
I wished I have read these bad reviews before purchasing our family tickets from jetaboard!
New customers! Beware of jetaboard

Trying to charge us for doing nothing. Air Canada changed the flight schedule, rebooked us on a later flight which is fine. Jetabraod demanding $171 for the change that we never initiated.

Went through the entire process of searching for a multi flight booking, checking times of arrival and departure and any extra baggage costs then tried to book my ticket- going through the whole process of passing on all relevant information, but when I pressed "pay" I kept coming up with "an error has occurred". Tried 3 times with the same result. Im left wondering?

Booked a one-way ticket with Jetabroad from Kuala Lumpur to Dublin (via Singapore and London) due to their very competitive prices (about 300-400 cheaper than other options at the time due to the Easter holidays).

Unfortunately, had an absolute nightmare at KL International Airport (by no means the fault of Jetabroad) due to incompetent Malaysia Airlines staff and ended up missing the flight to Singapore (and all other subsequent flights).

Donna from Jetabroad rang while I was pacing around the airport for 5-6 hours and tried to get me onto another BA flight (which I unfortunately did not manage to board in the end but the effort offered some measure of comfort). Jetabroad then followed up with BA in Australia and kept me in the loop at all times, managing to arrange for a full refund from BA and not charging refund fees as well which was much appreciated, given that I had travelled home and had spent a small fortune on flights due to the sudden passing of my father.

Thanks Donna & Michelle!

We booked flights with Jetabroad to Thailand and Indonesia beginning of last year 2020. We could not travel due to Covid-19 -flights were cancelled by airline (Thai Airways) who advised us to claim a refund from the agent. Jetabroad does not communicate to update us of the situation. I am a regular traveler and for future bookings I will never recommend Jetabroad to any of my family and friends. We don't even know when we will get our refund it's been ALMOST A WHOLE YEAR NOW. WORST TRAVEL AGENT EVER!