Sharon B.

My husband ordered my meal with no cheese. He got home and we found they added cheese to it. I called to let them know he was driving back to get it fixed and was told they entered the order exactly as he ordered it. Wrong. She then said they put "no cheese" on the order but they are training a new guy who "must not be able to read". Seriously?! She also said I had a "tone" in my voice and I told her we just didn't appreciate having to make 2 trips. I asked for them to replace just the one sandwich and refund it since we had to make 2 trips. I was told to pick. A new sandwich or a refund for the sandwich. That's when when I asked for the corporate number she said "when your husband gets here I will replace the food and give your money back". They did replace the entire order (I only asked for the one sandwich) and stapled five one dollar bills to the receipt and handed it to my husband. So unprofessional. All the excuses and attitude tells me Wendy's needs to retrain this manager. They just lost customers that ate there weekly.