They have the worst customer service I have ever delt with. I've been trying for days to talk to someone. They leave you on hold for 45 minutes then hang up on you. I don't know how this company is still in business. I bought a vent hood that worked for 3 months. It's not ok to treat customers the way they do. So if your thinking about buys one of their products, I'd think twice. Poor quality and even worse customer service.